Quality Delivered

We believe in quality at 21CSI and we have the track record to prove it. Our professionalism and ability to get the job done has been repeated time and time again. We’d like to help you get the job done!

Project Management

Project management isn’t just about deliverables and budget watching. It is your reputation, your professional credibility at stake. Our project managers are top notch professionals with years of quality experience.

Customer Support

21CSI’s Customer Support is capable of providing 24x7 technical customer support services for small, medium and large organizations. The Support Center is staffed with fully trained Help Desk Institute (HDI) certified technicians with the ability to provide one hour response times to client requirements. Our Support Center handles incident support requests via phone, email, chat, onsite, and web‐based support. Requests can also be tracked and updated by our web‐based interface. Online knowledge base and frequently asked questions are developed and presented to allow ease of customer incident resolution. Industry standard performance metrics are monitored and reported on monthly basis, or as needed by the customer.

Research & Development

All research and development projects are assigned a Doctoral level principal investigator and all work is peer‐reviewed before being vetted through the lead scientist and Chief Technology Officer.

Training

Despite maintaining a history of deploying very intuitive solutions, 21CSI will provide subject matter experts to deliver training. Additionally, equally intuitive user manuals are one of our deliverables, both in hard copy and in electronic media format. Lastly, our solutions provide users help along the way via live tooltips.

Geospatial Products

21st Century Systems, Inc. (21CSI), a respected and innovative Information Technology company, is a US distributor of TerraSAR‐X Synthetic Aperture Radar (SAR) and RapidEye optical products to US Government and US commercial customers.

Past Performance

Our company has deep IT and information and intelligence sharing experience, providing tangible lessons learned for our clients.

This relevant experience aligns with client objectives, including capabilities that align business process and systems architecture. This experience benefits client IT capabilities as it progresses from its initial deployment, to full operational capability, to out‐year future capabilities.