Our efforts culminate in an offering called Kaimi Casino Solutions. More than just a software package, this complete solution provides an assessment of your current systems, guides you through the benefits that intelligent IT solutions provide based on your current data needs and incorporates the Kaimi components to link and correlate your data in order for you to get the most out of it.

Pattern Matching

21CSI has been developing complex pattern matching tools for business intelligence processes for over a decade. In the casino industry, Kaimi builds statistical views of your data across all dimensions and defines “normal” behavior for customers, tables, even employees. For example, Kaimi’s table monitoring component can detect when a table’s betting profile is outside of the expected range and alert surveillance teams to trigger further investigation.

Social Network Discovery

Kaimi helps the surveillance team research who is in the casino and attempts to understand their intentions. Kaimi discovers and alerts on relationships between guests and employees, hotel stays, floor behavior, and betting patterns. The Kaimi software, through the use of attribute analysis and rule-based inference, can identify links that are hidden and can only be discovered through indirect relationships. Kaimi has been designed to investigate millions of records to build complex social networks. It does this without interrupting day-to-day operations.

Our Service

We realize scam artists constantly create new techniques to defraud the gaming industry and it is important to beat these cheaters to the punch. This is why 21CSI offers a support service to keep the Kaimi software updated with new algorithms to counter the latest scams. That way, when a cheater with a new method enters your casino, you’ll be prepared. Moreover, the service gives access to surveillance news, provides a conduit to share recent surveillance trends, and supplies a combined list of the most up-to-date exclusion information from a multitude of known reputable sources.

Success through Support

Unlike some software companies, 21CSI will not just deliver a product and disappear. We believe customer support is part of the entire solution and is just as important as the software itself. We have affordable services and comprehensive support packages that are tailored to meet your needs. We are there for the long haul, alongside your personnel, part of your team.

Advanced Analysis

  • Detect/identify “non-obvious” player and employee relationships
  • Employ highly sophisticated algorithms to analyze data, including pattern matching for betting patterns
  • Link players automatically to security and surveillance reports
  • Search and analyze all current and past players

Actionable Intelligence

  • Provide alerts on players who are known/suspected cheaters
  • Display player history and trends in various useful graph formats
  • Show player table & seat locations, favorite games, dealers, and game raters throughout the history of their play
  • Help the surveillance/security team narrow down their search of suspicious players, thus making better use of the staff’s time

Rapid Assessment

  • Provide a player analysis board for quick research on players in the building
  • Connect all casino databases for easy one-stop data accessibility
  • Display all current players with all known information, sorted by name, win/loss, or alert status
  • Offer quick links to popular external search engines to expedite player research

Flexibility and Efficiency

  • Offer a solution that can be adapted quickly to your casino’s needs
  • Software is agnostic of specific data sources – dozens of disparate data sources integrated already
  • Provide export mechanisms allowing the use of external tools
  • Save time both during day-to-day operations and during investigation of suspect players